Sentiment analytics with Plukto.
Efficient Support with Real-Time Analysis
Use Plukto’s real-time analysis to intelligently prioritize, route, and escalate customer queries based on sentiment, urgency, and contact reason.
Automated Analysis that Deeply Understands Your Customers
Plukto’s advanced AI thoroughly analyzes and tags customer conversations from emails, chats, calls, surveys, and reviews in over 100 languages, providing valuable insights into sentiment, contact reasons, and other key factors.
Customer Satisfaction Measurement
Understanding customer satisfaction is difficult because 70% of CSAT survey results lack detailed analysis.
Plukto tags customer feedback by detecting words that highlight emotions.
Handle Requests Efficiently
Certain topics are complex, others are time-sensitive, and some demand a particular skill set.
With Plukto, these cases will be automatically directed to the right team or individual for efficient handling.
You’ll soon observe a decrease in average handling time and an increase in customer satisfaction levels.
Build Teams Around Problems
Form teams of agents with expertise in specific areas or skills. Direct familiar tickets to them to boost efficiency in your support department.
Elevate customer experience by establishing product-focused teams, allowing close collaboration with product managers.
Get deep insights with Plukto
Use Plukto’s deep insight ability to answer your questions.
Learn about frequent complaints and requests from customers and improve your customer experience strategies.
WHY PLUKTO?
Comprehend and Enhance Sentiment
Reduce Weekly Reporting Time by 20x
Numerical Data to Back You Up