Plukto leverages artificial intelligence to learn a company’s unique terminology and industry jargon, becoming more experienced with each passing day. It understands your company’s business rules and generates the most accurate outputs in accordance with them. It listens to your customers and helps your representatives establish the most effective dialogues.

Integrated with various CRM systems, primarily Grispi, Plukto analyzes your customer data and call history to provide more efficient and targeted feedback. CRM integration enables Plukto to gain a deeper understanding of your business processes and deliver more personalized solutions at every customer touchpoint.

Plukto evaluates feedback received on errors it detects during calls and takes the necessary actions to prevent these errors from recurring. It identifies frequently occurring errors and ensures that representatives receive training on these topics. Additionally, it continuously updates the algorithms in the system to resolve detected issues more quickly and accurately.