Perfect Integrations with Plukto
Plukto seamlessly connects with leading CRM platforms, boosting your team’s productivity and enhancing client services. Access call and text data directly within your CRM and log every agent activity in comprehensive CRM reports.
Manage your customer requests from a single panel with Grispi integration.
Create automatic customer tickets based on sentiment analysis
Plukto performs sentiment call analysis with artificial intelligence support. Grispi creates automatic tickets based on the highlights detected through sentiment analysis.
View your requests from Grispi's advanced filtering area
With Grispi, you can manage customer communications from all channels from a single panel. By integrating with Grispi, Plukto can analyze and tag all your conversations.
You can instantly list your conversations by tags with ready-made filters.
Use improved triggers
Automatically redirect to the department appropriate to the subject of the request with the trigger feature.
Ensure that the customer request is resolved as soon as possible by forwarding it to the relevant department.
Increase your customer experience with reports and analysis
View many details such as agent performance, call analysis, ticket resolution time with the analysis feature. Determine strategies that will improve customer experience by printing data with the reporting system